VoIP – James Batchelor

Testing a New PBX

Recently I’ve had the opportunity to deploy and test a call centre PBX product to gauge if its viable to offer as a product and how it will sit within our infrastructure.

Installing and poking around the GUI is all well and good but to really find out how a PBX behaves it needs some traffic, to find outs its performance in regards to resources but also to find out what a vendor’s interpretation of an advertised feature actually is.

To generate sample calls, instead of registering handsets/softphones and dialling manually it would be better to automate this, and SIPp is the perfect tool for this.

Yealink Remote Factory Reset

When a phone is no longer required on your service, there is always trepidation on what will happen to it, the hope is that’s its unplugged, stuffed in a drawer and never sees the light of day again. But in reality, there’s a good chance that it will end up on the likes of eBay and Gumtree, and since a phone is already provisioned with your server details, the next person to get their hands on it could have unauthorised access to the system.

The simple step to prevent unauthorised access is to delete / change the secret to the extension, if your will to put up with the constant failed registration attempts. But what about the personal data on the phone? BLFs, local directories and the like.

Yealink devices since firmware version 81 have had the ability to factory reset via a SIP notify command, meaning should a phone still be online, a factory reset can be handled remotely and without end user intervention.